Support

At Redmount, we understand the importance of offering our customers flexibility in terms of financing the purchase of equipment. We therefore offer a number of payment options as set out below. 

• Direct Transfer 
• Cash on Delivery (available only for deliveries made personally by Redmount staff) 
• Bankers Draft Cheque (Products are only released after cheque has cleared) 
• Credit Card (subject to 2% surcharge) 
• Debit Card

Redmount do not offer finance directly but we can also refer you to a few finance companies we work with depending on if you are business or personal customer and the value. Alternatively, if you wish to make your own finance arrangements we are able to provide written quotations and other details that may be required.

We only provide shipping to Ireland and the UK, if you want to organise shipping to Europe, Africa, the Middle East, Australia, South America, Canada the USA or anywhere else in the world we are happy to give you the weight and size of the packaging. 

Prices shown do NOT include delivery or installation these services can be provided but cost varies depending on location. 

Hydraulic oil is not included as a standard component with any lift being collected or delivered.

Should you chose our installation or commissioning service, we exclusively use high-quality, reputable brand-name hydraulic oil. We typically use #32 hydraulic oil, occasionally opting for #46 depending on specific requirements and circumstances.

We keep our margins low to offer you great prices but that means most of the time you would get a better deal selling your old equipment privately on sites like DoneDeal or Facebook Marketplace than we could offer you.

From our own observations, second hand equipment sells easily when advertised properly online. If you have kept it clean and working, and the buyer can see it working and take it apart themselves, expect it to sell in a couple of days for a good price. 

As above… Very occasionaly we have second hand equipment but in general we do not deal in second hand equipment.

2.1 The Company shall sell and the Customer shall purchase the Goods or Services in accordance with any written quotation of the company which is accepted by the Customer, or any written order of the Customer which is accepted by the Company, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any other quotation which is accepted or purported to be accepted, or any such order which is made or purported is to be made by the Customer. 
2.2 Any typographical, clerical or other omission in any sales literature, quotation, website, price list, and acceptance of order, invoice or other document of information issued by the Company shall be subject to correction without any liability on the part of the Company.

3.1 The Customer shall be responsible to the Company for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the customer, and for giving the Company any necessary information relating to the Goods or Services within a sufficient time to enable the Company to perform the Contract in the accordance with its schedule. 
3.2 The quantity, quality and description of and any specification for the Goods or Services shall be those set out in the Company’s quotation (if accepted by the Customer) or the Customer’s order (if accepted by the Company). 
3.3 The Company reserves the right to make any changes in the specification of the Goods or Services which are required to conform with any applicable safety or other statutory requirements or, where the Goods or Services are supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.4 Specifications and measurements contained in any Company literature and Company website are thought to be correct but are intended only as a guide, and are subject to change without notice. The Company shall supply exact specifications and measurements to the Customer upon request, either verbally or in writting. The measurements and specifications supplied in such instances shall take priority over all other measurements and specifications included in any Company literature or Company website. All specifications and measurements should be confirmed by the Customer with the Company before ordering.
3.5 No order, which has been accepted by the Company, may be cancelled by the Customer except with the agreement in writing of the Company. Where such agreement between the Customer and the Company has not been made, the Company will be compensated in full for all loss (including loss of profit), costs(including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.

4.1 The price of the Goods or Services shall be the Sellers quoted price or, in the case of Goods where no price has been quoted (or a quoted price is no longer valid) the price listed in the Seller’s published price list current at a date of acceptance of the order shall apply 
4.2 The Company reserves the right, by giving notice to the Customer at any time before delivery of any Goods or Services, to increase the price of the Goods or Services to reflect any increase in the cost to the Company (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increases in the cost of manufacture or operation), or for any change in delivery dates, quantities or specifications for the Goods or Services that have been requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions. 
4.3 Except where otherwise stated under the terms of any quotation or any price list of the Company, and unless otherwise agreed in writing between the Customer and the Company, all prices are given by the Company on an ex-works basis, and where the Company agrees to deliver the Goods or Services to otherwise than the Sellers premises, the Customer shall be liable to pay the Company’s charges for transport, packaging and insurance. 
4.4 Any prices quoted by the Company are exclusive of any applicable value added tax (VAT), which the Customer shall be additionally liable to pay the Company.

5.1 Any dates quoted for delivery of the Goods or Services are approximate only and the Company shall not be liable for any delay in delivery of the Goods or Services howsoever caused. Time for delivery of any Goods or Services shall not be of the essence unless previously agreed by the Company in writing. 
5.2 Where Goods or Services are delivered in instalments, each delivery shall constitute a separate Contract and failure by the Company to deliver any one or more of the instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.

6.1 Subject to any special terms agreed in writing between the Customer and the Company, the Company shall be entitled to invoice the Customer for the price of the Goods or Services on or at any time after shipment of the Goods or the provision of Services. Where the Customer wrongfully fails to take delivery of Goods the Company shall be entitled to invoice the Customer for the price at any time after the Company has notified the Customer that the Goods are ready for collection or (as the case may be) the Company has tendered delivery of the Goods. 
6.2 In the case of Services that have been agreed with the Customer and declined or rejected without reasonable notice, the Company shall be entitled to be charge the Customer for loss of earnings and any associated operational costs. 
6.3 The Customer shall pay the price of any Goods (less any discount to which the Customer is entitled but without any other deduction) in accordance with the terms stipulated in the quotation accepted by the Customer and repeated on the Sellers invoice, notwithstanding that the delivery may not have taken place and the property in the Goods has not passed to the Customer. 
6.4 Payment will fall due within 30 days from the date of invoice unless an exception has been agreed with the Company 
6.5 The time of the payment of the price shall be the essence of the contract

7.1If the Customer fails to make any payment on the due date then, without prejudice to any other right available to the Company, the Company shall be entitled to cancel the contract or suspend any further deliveries to the Customer (a) The Company understands and will exercise the right to interest under the Late Payment of Commercial Debts (Interest) Act 1998 if the Company is not paid according to agreed credit terms. 
7.2 The Customer acknowledges and accepts the ultimate right of the Company to enter the Customer’s premises to recover any goods that have not been paid for in full.

8.1 The risk in Goods passes to the customer upon delivery but equitable and beneficial ownership shall remain with the Company until full payment has been received or until prior resale in which case our beneficial entitlement shall attach to the proceeds of resale or to the claim of such proceeds

9.1 The Company guarantees it’s Goods as free from defects due to faulty material or workmanship for a period of twelve calendar months (unless otherwise stated) from the date of delivery to the Customer, either by the Company or the Company’s suppliers, or from the date of collection (in the case of Customer collection). In the latter case this guarantee will only apply to new or unused good. The date on the  purchase invoice shall be deemed the warranty begin date. The above guarantee is nonetheless given by the Company subject to the following conditions and limitations. 
a) The Company shall be under no liability in respect of any defect arising from fair wear and tear, failure to maintain, wilful damage, negligence, abnormal working condition, failure to follow the Company’s instructions (whether oral or written), misuse or alteration or repair of the Goods without the Company’s approval. 
b) The Company shall be under no liability in respect of Goods operated or stored under adverse conditions (such as outside installations or in areas used for steam cleaning or pressure washing etc.) unless the same is otherwise specified in the relevant equipment manual. 
c) The Company shall be under no liability in respect of Goods operated or stored under adverse conditions (such as outside installations or in areas used for steam cleaning or pressure washing etc.) unless the same is otherwise specified in the relevant equipment manual. 
d) The Company shall be under no liability under the above guarantee (or in any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment. 
9.2 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. 
9.3 Condition of the Goods or their failure to correspond with specification must be notified in writing to the Company immediately upon discovery of the defect or failure. If the Customer does not so notify the Company, the Customer shall not be entitled to reject the Goods and must bear any extra costs and expenses that result in resolving the situation. If the quality or condition of the Goods or their failure to meet specification is notified to the Company in accordance with these conditions, the Company shall be entitled to replace the Goods, or the part in question, free of charge or, at the Company’s sole discretion, refund to the Customer the price of the Goods for a proportionate part of the price, but the Company shall have no further liability to the Customer. 
9.4 Except in the respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Customer by reason of any representation or any implied warranty condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees, distributors or agents or otherwise) which arise out of or in connection with the supply and/or installation of the Goods or their use or resale by the Customer. 
9.5 The Company shall not be liable to the Customer or deemed to be in breach of the Contract by reason of any delay in performing, or failure to perform, any of the Company’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company’s reasonable control.
9.6 Warranty does not cover consumable parts, which wear over time during normal use. In the case of vehicle lifting equipment, it is the Customers responsibilty to ensure equipment is in full working order, serviced and maintained, before use, (even in the case of Redmount installation) in accordance with the service schedule outlined in the Installation Guide.
9.7 In all cases warranty is for parts only and does not include labour. The Company will supply (under the terms of the warranty) the correct part, which it will be the Customers responsibilty to fit. With agreement from the Company the item under warranty may be sent back to the Company, at the Customers expense, for repair. The Customer will be liable for the cost of shipping (both ways) and any labour charges incurred, but not the part required to repair. Exceptions may be made where the Company installs an item of equipment, in which case warranty may include parts, plus labour to fit parts. This has to be agreed, in writing, prior to Installation.
9.10 The Customer must retain the original invoice as proof of purchase from the Company, and commencement of warranty. The warranty contract is between the Company and the Customer, and no third-parties. Should the Customer sell an item within the warranty period to a third-party, the Company’s warranty obligations cease from that moment.

10.1 Should the Customer request the Company to install purchased equipment at the Customer’s premises, the following conditions must be met:
a) The Redmount Pre-Installation Checklist must be completed, signed, and returned to the Company in writing prior to any installation taking place. Should the Company’s installation engineer(s) arrive at the Customer site and find that the service and facilities, including floor depth, are not as stated in the Pre-Installation Checklist, the Customer shall be liable for all travelling costs and any salary above the original agreed cost, should the Company installation engineer need to return at a future date.
b) For any equipment to be installed requiring power, it is the Customers requiremnet to have a suitable power source within 2 meters of the the installation location, as mentioned in the Pre-Installation Checklist and/or discussed with the Company’s sales or technical person during the sale process. Should a suitable power source not be available at time of installation the Company needs to be informed in writing beforehand, so that alternatives can be discussed.
c) The Company will not undertake any wiring or wiring connections outside of what is stated in the Pre-Installation Checklist.